Sometimes business growth means you literally have to expand your building. Keep reading to learn how to remodel your business without losing customers.
Building a business from the ground up takes a lot of hard work but it all pays off once customers start rolling in the door. But what happens when you need to renovate that business for your company’s growth?
Will it be detrimental to temporarily close doors? Can you stay open and maintain your customer base while you make updates?
The good news is that you don’t have to lose everything (or even half) that you built. Keep reading to learn how you can manage a remodel business plan smoothly.
Give Everyone an Early Heads Up
If you’re working on an operation remodel business mission, one of the best ways to keep customers from turning their backs on you is to announce the upcoming changes that are taking place. Give them a heads up within a good timeframe (at least a few weeks in advance if possible).
You’ll also definitely need to keep your staff updated so that they will be able to communicate any updates with the changes knowledgeably and empathetically to customers.
Keep a Tight Deadline
Once you’ve delivered the news of the changes to customers you should try to keep some strict deadlines. It would be helpful to let your audience know when things will be back to normal and stick to this date.
It’s best to keep your word so that you continue to keep the trust of your loyal supporters. Also, work with the best commercial renovation services to make sure all of your remodeling deadlines are met accordingly.
Keep Customers in the Loop
If by chance your remodel business plans are falling behind then it’s best to keep customers up-to-date with any new announcements. You don’t want to keep people anxiously waiting for your renovations to be finished.
Communicating regularly with customers will help to ease their minds and stop your business from losing them.
Use Online Options if Possible
Even if you sell products or provide services at your location primarily, you can still offer some online options to hold customers over until your remodeling is complete. Consider adding an eCommerce shop (even if it’s temporary) to appease customers and keep them around.
Provide Loyalty Perks
Here’s another way to keep customers around while you’re working on some business renovations. Show your audience that you are thankful for them by offering extra loyalty “perks”, such as discounts and coupons.
People will feel appreciated by your brand. This could be a great strategy for, both, retaining clients and boosting sales.
Working on Operation Remodel Business for Your Company?
Needing to grow and expand your company is a normal occurrence for business owners. However, it can be scary to have a remodel business plan and no idea of how to keep the customers you’ve worked so hard for around during renovations.
Follow some of the tips listed above to make sure your supporters don’t go far while you’re improving your business. For more guidance and advice on remodeling your space successful, visit our blog on the website.